Shipping Policy

Order processing

Marketplace orders are typically prepared for shipment within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.

During high-volume releases, processing may take slightly longer. If a meaningful delay affects your order, we will contact you using the email address provided at checkout.

Shipping rates

Shipping charges are shown during checkout before your order is submitted. Rates may vary based on the size, weight, destination, and number of tools included in the shipment.

Any available shipping promotion or free-shipping offer will be displayed at checkout and applied only when its stated requirements are met.

Carriers and tracking

We may ship orders using FedEx, UPS, USPS, or another trusted carrier depending on the package and delivery destination.

Once your order ships, tracking information will be sent to the email address used at checkout. Tracking activity may take several hours to appear after the label is created.

Delivery estimates

Delivery dates shown at checkout or by the carrier are estimates rather than guarantees. Weather, carrier volume, transportation interruptions, and destination access can affect delivery timing.

WeBuyTools is not responsible for carrier delays after a package has been accepted by the shipping provider, but we will help you review the tracking information and determine the appropriate next step.

Where we ship

We currently fulfill Marketplace orders within the United States. Some destinations, including certain territories, remote areas, freight-forwarding addresses, or P.O. boxes, may have limited carrier availability.

If we cannot ship an order to the address provided, we will contact you before fulfillment.

Address changes

Please review your shipping address carefully before completing checkout. If you notice an error, contact us immediately.

We cannot guarantee an address can be changed after an order enters fulfillment or after a shipping label has been created. We are not responsible for delivery problems caused by an incorrect or incomplete address supplied during checkout.

Damaged shipments

If your package arrives damaged, keep the shipping box, packing materials, and the tool exactly as received. Contact us as soon as possible and include:

• Your order number
• Photos of the outside of the package
• Photos of the packing materials
• Clear photos of the damaged tool or included items

These details help us document the issue and work with the carrier. Do not discard the packaging until we confirm that it is no longer needed.

Missing or marked-delivered packages

If tracking shows your package as delivered but you cannot locate it, first check around the delivery area, with household members, neighbors, building staff, and any secure package location.

If the package remains missing, contact the carrier and then email our team. We will review the tracking record and help determine whether a carrier investigation or claim is appropriate.

WeBuyTools is not responsible for theft or loss after confirmed delivery to the address provided at checkout.

Split shipments

An order containing multiple tools may ship in more than one package. When this happens, each shipment may have a separate tracking number and may arrive on different days.

Returns and refunds

Shipping questions related to a return are governed by our Return & Refund Policy. Please review that policy before sending any item back.

Items returned without authorization may not be accepted or processed.